Terms and Conditions

Please read our Terms of Use carefully, to understand the different features of our service and information about our website.

Acceptance These "Terms & Conditions" govern your use of the “kleeto” Service and Website (www.kleeto.in) hereinafter referred to as "Service". The Service is owned and operated by Next Gen Paper Solutions Pvt Ltd. (hereinafter referred to as kleetosm) and is offered to you (hereinafter referred to as "End User" or “You”) as per your agreement with and acceptance of this document (hereinafter referred to as "Subscription"). By clicking the box entitled "I Agree to the Terms and Conditions" as part of the registration process, You accepts all items in the Terms and Conditions and agree to abide by and be legally bound by the Terms & Conditions. By browsing, visiting and using the kleeto website, You accept and agree to abide by all of these Terms & Conditions. If You do not agree to any of these Terms & Conditions, You should not use the kleeto service including website. These Terms & Conditions are an ongoing contract between You and kleeto and apply to your use of the kleeto service and website. These Terms & Conditions affect your rights and You should read them carefully.

Changes to Terms and Conditions kleeto reserves the right, from time to time, with or without notice to You, to change these Terms & Conditions in kleeto’s sole and absolute discretion. The most current version of these Terms & Conditions can be reviewed by clicking on the "Terms & Conditions" located at the bottom of the pages of the kleeto Website. The most current version of the Terms & Conditions will supersede all previous versions. Your use of the kleeto Website or continued use of kleeto service after changes are made means that You agree to be bound by such changes.

Service Details kleeto offers document management services to End Users. kleeto service includes storage of X number of physical documents, Y number of digital documents and N number of trips to End Users home/office, where the value of X, Y and N are based on the service package type that End User purchases from kleeto. There are multiple services packages available for End User to purchase. Service will be offered on annual subscription basis and End User has to renew the account by making payment to continue to use the service beyond expiry of Subscription of service with kleeto. In case if N trips exhaust before one year duration, End User has to renew the account or upgrade the account to continue to use more trips. If physical documents stored with kleeto exceed X number, End User will have to either upgrade the account or recall some documents to store more physical documents with kleeto. Similarly if End User account reaches Y digital documents, End User will have to either upgrade the account or delete digital documents to create space for more documents. X physical documents and Y digital documents are overall limits on account and are not limits for every year – which means End User can store max of X physical document and Y digital documents at any time. However the N trip is renewed every year, so every year End User will get N more trips for document collection and document retrieval. Digital document will have an upper limit of storage as well – so digital document storage will also be limited by storage limit of Z KBs, in case of digital storage either Y digital documents or Z KBs of storage is allowed and account will reach limits when either one of the two conditions will reach.

Document definition For physical document count, if document submitted is less than 5 pages it will be counted as one document however for documents with more than 5 pages, every 5 pages of physical document submission are considered one document. kleeto does not count both side printing as 2 papers, so 5 pages of both side printed papers will also be counted as 1 physical document. Every document which is multiple pages should be stapled / tied together before sending it to kleeto else loose pages will be treated as one document each.For digital document, every document submitted or uploaded as file will be treated as one document only or in other words every file uploaded to kleeto site will be treated as one digital documentDocument exclude any currency notes of any country.

Trip definition Any packet pickup from End User’s location (home/office or any other address) with less than 5 documents will be treated as one trip and similarly any packet delivered to End User location with less than 5 documents will be treated as one trip. Any packet with more than 5 documents will be treated multiple trips with each bundle of 5 documents counted as one trip.

Changes to Website and Services kleeto reserves the right, from time to time, with or without notice to you, to change the definition of service and website. However the information shared by End User and content shared with kleeto will not be affected by such changes. Information about the definition of Service and website changes can be accessed from kleeto website.

Privacy Any information submitted on the kleeto Website is subject to our Privacy Policy, the terms of which can be viewed at Privacy Policy section of the website.

Information required from end user Once End User becomes subscriber of the service kleeto would request End User for certain basic information for registration. Once End User provides us with the details, kleeto would request for additional information in order to provide the services. All information provided form End User will be treated as private and confidential. The same is more fully detailed under Privacy Policy section on website.

Registration and Use End user agrees and understand that End User is responsible for maintaining the confidentiality of all information provided to the kleeto while registering himself/herself, which includes login ID, e- mail address and the passwords for the same. End user is fully responsible for all activities that occur under his/her e mail address password or account and he/she shall ensure that End User will exit from his/her account at the end of each session.kleeto will send all correspondences, notices and any other communication to the e-mail address furnished by End User. In case of any change in the said e-mail address, it is End User’s duty to update or change the same.kleeto shall maintain secrecy and use all reasonable security measures to ensure that the information is not misused by any third party. In the event of End User becoming aware of any unauthorized or misuse of the information provided by End User to the Company, End User is requested to forthwith contact the Company atsupport@kleeto.inkleeto cannot and will not be liable for any loss or damage arising from End User’s failure to comply with this Section.

Legal Uses End User agrees and understand that their right to access and use the Services offered on this Website is personal to them and is not transferable by them to any other person or entity. End User understands that they are authorized to access and use the services only for legal and lawful purposes.End User further undertakes and state that by using the services they are in no way impersonating or misrepresenting any person or entity. All services availed are for themselves only.End User’s access and use of this Website may be interrupted from time to time for any of the several reasons, including, without limitation, the malfunction of equipment, periodic updating, maintenance or repair of the Website or other actions that the Website, in its sole discretion, may elect to take. We at kleeto utilize our best efforts to provide the Services without any interruptions or hindrance, however, we do not warrant that the function, operation, security or accessibility of the Website will be uninterrupted or error-free, that defects will be corrected. As an End User of the Website, You agree that Your access will be subject to these terms and conditions. kleeto shall not be liable for damages of any kind related to End User’s use of or inability to access the Website.

Intellectual Property End User acknowledges and agree that this Website and any necessary software used in connection with the Website contain proprietary and confidential information that is protected by applicable intellectual property and other laws. End User further acknowledge and agree that any content or software on this Website, including its "look and feel" (e.g., text, graphics, images, logos and button icons), photographs, editorial content, notices, software (including html-based computer programs) and other material is protected by national and international laws relating to copyrights, trademarks, service marks, patents or other proprietary rights. Except as expressly authorized by the Company End User agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on this Website, the Services offered thereto or any software thereto, in whole or in part.End User acknowledges that the entire Website and its contents including the software is owned or duly licensed to kleeto and are protected by the Copyright laws in India and under international treaty provisions. All trademarks, service marks, and logos used and displayed on this Website are registered to and/or owned by their respective owners. Nothing on kleeto Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the trademarks, service marks and logos displayed on the Website, without the prior written consent and permission of the kleeto or the respective owners.End User may download or print a copy of information provided on this Website for personal, internal and non-commercial use only. Any distribution, reprint or electronic reproduction of any content from this Website in whole or in part for any other purpose is expressly and explicitly prohibited without kleeto’s prior written consent.

Prohibitive Activities

End User agrees NOT to do to the following: (a) upload, post, email, transmit or otherwise make available any content that is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable;(b) impersonate any person or entity, including, but not limited to, officials, directors, employees, agents, authorized representatives, forum leaders, guides or hosts, or falsely state or otherwise misrepresent any information or accounts;(c) forge headers or otherwise manipulate identifiers in order to disguise the origin of any content or material transmitted or provided through the Site;(d) collect or store personal data about other users;(e) Interfere with or disrupt the Website or servers or networks connected to the Website, or disobey any requirements, procedures, policies or regulations of networks connected to the Website;(f) Intentionally or unintentionally violate any applicable local, state, national or international law;(g) Upload, post, email, transmit or otherwise make available any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;(h) Upload, post, email, transmit or otherwise make available any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation, except in those specific areas that may be designated for such purpose of posting such mails or messages by kleeto;(i) Use any robot, spider, scraper, deep link or other similar automated data gathering or extraction tools, program, algorithm or methodology to access, acquire, copy or monitor this Website, either in whole or part;(j) Use or attempt to use any engine, software, tool, agent, or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Website, other than the search engines and search agents available through the Service and other than generally available third-party web browsers (such as Microsoft Explorer);(k) Attempt to decipher, decompile, disassemble, or reverse-engineer any of the software comprising or in any way making up a part of this Website or the Service.(l) post or transmit any message, data, image or program that would violate the property rights of others, including unauthorized copyrighted text, images or programs, trade secrets or other confidential proprietary information, and trademarks or service marks used in an infringing fashion.(m) End User may not interfere with other Users' use of the Service, including, without limitation, disrupting the normal flow of dialogue in an interactive area of this Website, deleting or revising any content posted by another person or entity, or taking any action that imposes a disproportionate burden on the Service infrastructure or that negatively affects the availability of the Service to others.(n) misuse right or access as a subscriber to engage in any unlawful or damaging activity so as to jeopardize the interest and/or information of kleeto and other End Users of kleeto

Disclaimer THE CONTENT AND ALL SERVICES ASSOCIATED WITH THIS KLEETO WEBSITE OR PROVIDED THROUGH THE SERVICE ARE PROVIDED TO YOU ON AN "AS-IS" AND "AS AVAILABLE" BASIS. KLEEO MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE CONTENT OR OPERATION OF THIS WEBSITE OR OF THE SERVICE. END USER EXPRESSLY AGREE THAT YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK.KLEETO MAKES NO REPRESENTATIONS, WARRANTIES OR GUARANTEES, EXPRESS OR IMPLIED, REGARDING (i) THE ACCURACY, RELIABILITY OR COMPLETENESS OF THE CONTENT ON THIS WEBSITE OR (ii) OF THE SERVICE, AND EXPRESSLY DISCLAIMS ANY WARRANTIES OF NON- INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE. KLEETO ENGAGES AND EMPLOY THE RESONABLE METHODS TO SAFEGUARD AND PROTECT AGAINST VIRUSES, INFECTION., ETC, HOWEVER, DESPITE SUCH RESONABLE EFFORTS, KLEETO MAKES NO REPRESENTATION, WARRANTY OR GUARANTEE THAT THE CONTENT THAT MAY BE AVAILABLE THROUGH THE SERVICE IS FREE OF INFECTION FROM ANY VIRUSES OR OTHER CODE OR COMPUTER PROGRAMMING ROUTINES THAT CONTAIN CONTAMINATING OR DESTRUCTIVE PROPERTIES OR THAT ARE INTENDED TO DAMAGE, SURREPTITOUSLY INTERCEPT OR EXPROPRIATE ANY SYSTEM, DATA OR PERSONAL INFORMATION.

Limitation of Liability KLEETO, SHALL IN NO EVENT BE RESPONSIBLE OR LIABLE TO END USER OR TO ANY THIRD PARTY, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, LIQUIDATED OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFIT, REVENUE OR BUSINESS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR INFORMATION, OR LOSS OF SAVINGS, OR ANY OTHER DAMAGES ARISING - IN ANY WAY, SHAPE OR FORM - OUT OF THE AVAILABILITY, USE, RELIANCE ON, OR INABILITY TO UTILIZE THE SERVICE ARISING IN WHOLE OR IN PART FROM YOUR ACCESS TO THIS WEBSITE, END USER’S USE OF THE SERVICE OR THIS AGREEMENT, EVEN IF THE KLEETO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.KLEETO WILL PROVIDE LIMITED LIABILITY AGAINST LOSS OR DAMAGE OF PHYSICAL DOCUMENTS WHILE THE DOCUMENT IS IN KLEETO’S CUSTODY TO THE EXTEND OF INR 100 (INDIAN RUPPES ONE HUNDRES ONLY) PER LOST OR DAMAGED DOCUMENT – THIS IS TO HELP END USER MEET REPRODUCTION EXPENSES RELATED TO THAT DOCUMENT. SUCH PAYMENTS WILL BE ADJUSTED AGAINST NEXT RENEWAL OR UPGRADE CYCLE OF THE SUBSCRIPTION.

Indemnity by End user You shall defend, indemnify and hold harmless the Company and its officers, directors, shareholders, and employees, from and against all loss, damages, claims and expenses, including but not limited to attorneys fees, in whole or in part arising out of or attributable to any breach of this Agreement by You, any misrepresentation or misuse of the Service offered to You or any negligent or unreasonable or inappropriate use of the Website or the Services.

Termination or closure of account This Agreement to be applicable and shall be binding on the parties, i.e., End User and kleeto, unless terminated as specified below:(a) by end user, by making a request on website or calling customer care for closure of account;(b) kleeto may terminate this Agreement and close Your account if it comes to the knowledge of the Company that You have breached any of these terms and conditions, whether intentionally or by implication;(c) The Company may terminate the Agreement, if so required to be one by an express direction of law or regulatory agency(d) in the event of death of end user, account will be closed on request from nominee of the end user after providing required documents to the company as per law kleeto hereby expressly states that this Service is intended for End Users who are legally permitted to enter into a contract. This Service is not intended for the use of people who are not permitted to enter into a valid and binding contract. In the event if it comes to the attention of the Company, from authentic and valid resources, that a particular End User does not meet this criteria, then, the Company will forthwith close the account of the said End User and will delete all information and content which is relating to that End User without any obligation or liability towards such End User from the Company's records. In case of closure of account, kleeto will delete all digital information and will return all the physical documents back to end user. For returning the documents back to end user, kleeto will not charge if end user still has trips left for delivery and those trips can cover the volume of documents else kleeto will charge for the delivery of physical documents back to end user.

Renewal Related This service is offered on annual subscription basis, for all the end users who do not renew the account after subscription expires, the access to website will be blocked till the time end user renews the subscription. In case of end user closure of account after subscription expires, kleeto will delete all digital records and will return all physical records after end user pays for the delivery of records to kleeto. Renewal charges will be applicable from the last date of previous subscription. kleeto will maintain digital and physical records for a period of 3 years after subscription expires and will at it own discretion destroy all physical and digital records.

Trial Accounts through channels All the end users acquired through free coupons or channel partners will have to pay the fee to get physical documents back in case they close the account after trial period expires or their entitlement to free account is over.

Service Level Agreement All the services will be delivered within time stated on the website E.g. all deliveries will be done within 2-3 working days and all pickups will be done within 2-3 working days. Working days exclude all holidays and Sundays. These time limits will be met 95% of the time and 5% cases may vary. Additionally, services may be delayed further in all cases where kleeto does not have direct control on the event E.g. natural calamity etc. kleeto will try to make all the services delivered in given SLA but there is warranty or guarantee for the same. It is kleeto’s best effort to deliver 95% of the services within agreed time.

Jurisdiction The Company controls and operates this Website from its registered office in Delhi, India, and makes no representation that these materials are appropriate or available for use in other locations. If You use this Website from other locations, You are responsible for compliance with applicable local laws. This Agreement shall be treated as though it were executed and performed in Delhi, India and shall be governed by and construed in accordance with the local domestic laws of India (without regard to conflict of law principles). All legal proceedings arising out of or in connection with this Agreement shall be brought solely in New Delhi, India. All disputes that may arise shall be resolved in accordance with rules specified under the Indian Arbitration and Conciliation Act, 1996 and venue for arbitration shall be New Delhi. The courts in New Delhi shall have the sole jurisdiction regarding the subject matter of this Agreement.


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